Category → Blog
So this arrived in the post today
I helped kickstart “Sweethearts of the Galaxy,” starring Kitt Quinn and Tallest Silver (above), two of the interwebs most famous cosplayers. As a bonus I got my choice of photos, so naturally I picked Tallest Silver as Power Girl for… reasons.
Nook employees don’t seem to have a grasp on what next day delivery actually means
Matthew Ames: Hi,Placed an order for a Nook with next day delivery on Wednesday. It’s now Friday and my order is still “in progress.” Could you please let me know what is happening and if I can be refunded the extra delivery cost?Regards,Matthew.
Marcial: Thank you for contacting Nook International. My name is Marcial. How can I help you today?
Matthew Ames: Hi, I ordered a nook with next day delivery, but it’s still listed as “in progress.” Could you please let me know what’s happening with my order, and refund me the cost of next day delivery.
Marcial: Just to see if i have right you contacted us because until now you have not receive the order that you placed online is that correct?
Matthew Ames: yes, that is correct
Marcial: Please accept our sincere apologies for the inconvenience. Can you please give me your order number?
Matthew Ames: *redacted*
Marcial: Your billing address and our email please?
Marcial: *your email please
Matthew Ames: *redacted*
Marcial: It shows here on my end that your order is active and next day delivery starts from the time the device was release on our service center. On your case your supposed to receive it today or early next week.
Matthew Ames: I received an email saying that it was “ready to ship” on Wednesday, and so to me this means that the next day should have been yesterday. Your delays in releasing the device from the service centre are not my concern, and as such believe I am fully entitled to the refund.
Marcial: Once we released the device it will be the courier’s responsibilty to deliver the item on the address that is registered on the order. You can try to contact the courier so you can get the exact information about the time of delivery.
Matthew Ames: I’m not arguing that the courier is not doing their job correctly, my issue is the fact that it has been two days now since I placed the order and there’s been no sign of it even being passed on to the courier. This means that you haven’t upheld your end of the bargain.
Marcial: Shipping date is supposedly last Wednesday as per the email but the time that the next day delivery will take effect is on the date that the device was shipped out.
Matthew Ames: ok, so do you know if it has actually been shipped out?
Matthew Ames: because all I see on my end is “in progress”
Marcial: Kindly check your email periodically for the tracking number.
Matthew Ames: well I don’t have a tracking number now, which means that the device hasn’t been shipped, which means you guys owe me a refund
Marcial: If you dont receieved the device today or early next week we can request a refund for the shipping.
Matthew Ames: but I wasn’t supposed to receive today or early next week. I paid for next day, which was yesterday
Marcial: We can submit a request to refund the shipping if there is still no update within this day or early next week.
Marcial: Please allways check your email for any updates.
Matthew Ames: don’t worry, I shall do that. But I’m now also concerned that because I don’t have a shipping number, and because the nook simples are out of stock that I won’t actually receive this device for a long time.
Marcial: No worries im going to put my notes under your account for future references.
Matthew Ames: especially when you consider that I paid for next day delivery! I hope you can understand my frustration here.
Marcial: Yes i truly understand your situation, We can do something about the refund but for now please wait for the updates on your email.
Matthew Ames: I’m not going to lie to you, this seems like a get-out tactic. I was kinda hoping someone would realise the mistake and tell me that the order will now be processed as a priority, but all I’m being told is to wait
Marcial: As much as we would like to deliver the device on your address we need to follow the shipping procedure by our warehouse, Once there is a tracking number it means that your device is on its way to you.
Matthew Ames: I think it would be very good practice for someone in your department to contact the warehouse to find out what the delay is. It would certainly be a helpful piece of information to pass on to your customers.
Marcial: Is there anything else I can help you with?
Marcial: Yes dont worry we are going to monitor your order.
Matthew Ames: thank you, that would be appreciated.
Marcial: Again please do check your email for any updates.
Marcial: You’re very welcome.Thank you for contacting Nook International. Have a Great day!
Don’t mind me, just saving the world and junk
Sunday Afternoon
Sunday afternoon? Oh just drinking green tea, listening to the Matilda sound track, and practising tying a bow tie
Tweepers
My little tweepers have found a new place in the cage to sit. This is actually the closest they’ve sat to me without getting scared and heading to the back of the cage. Daisy is now having a little snooze, while Giddy is singing me some beautiful songs.
Replacing Google Services
Yesterday, it was announced by Google that they would be closing down their RSS reader… Reader. As as result, I found myself looking around the intertubes for an alternative to the advertising company’s product. My requirements were simple: I must have some kind of automatic syncing between phone and desktop. Well, we all know that the simplest way to do that is to go with a web service.
I’ve spent a lot of time relying on Google, and over companies, for ‘cloud’ services, but now I’m wondering if maybe I should start investigating hosting my own stuff. An extremely quick look at ownCloud seems to suggest that I can move most of my services away and on to a server of my own.
Currently, I use an Amazon EC2 Micro Instance, which is pretty damn cheap, though it’s not so hot on the RAM front. I’m running my websites on it, with a the accompanying database, which puts me close to the ram limit most of the time. I’m sure with a bit of MySQL tweaking, I can get that considerably lower. Processing speed is more than enough, the only issue is space.
Well actually, that’s OK because a 10gig volume only costs an extra $1 a month, so why not add 30 gigs for my var directory? I can then use ownCloud for “cloud synced” folders, and roundcube for webmail. ownCloud will also soon support a news reader, which will replace my need for Google Reader.
Naturally, I’m going to keep my Google apps for domains account for Google+, but I feel I can move a lot of the other stuff I use away from the American Giant, and keep my important information to myself. I say myself, I mean Amazon, but at least I won’t have anything I do interrupted by adverts or be told that a service I rely on will soon be removed.
